Study Guide for Use with Operations Management: A Value Driven Approach by Steven Melnyk

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Author
Steven Melnyk
Publisher
Date of release
Pages
180
ISBN
9780256230093
Binding
Paperback
Illustrations
Format
PDF, EPUB, MOBI, TXT, DOC
Rating
4
39

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Study Guide for Use with Operations Management: A Value Driven Approach

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Book review

Melnyk and Denzler have written a text that looks at operations management from a different perspective value. In this text, value is a dynamic theme that brings together the issues of performance, cost, competitive reactions, and customer expectations. By using a value-driven perspective, the authors enable students to view every activity in the operations management system in terms of its ability to enhance value. Students learn to evaluate: who current customers are and who new customers will be; what the customer wants; the degree of overlap between the current operations management system and the demands and expectations of customers; how to structure the OM system to deliver value; and, finally, how to measure performance.


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